Order Processing

At UrbanVault, we work hard to process and ship your order as quickly as possible. Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location and local courier services.

• Pakistan: 3–7 business days
• International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase. From time to time, UrbanVault may offer free shipping promotions on selected products or orders.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. UrbanVault is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you in finding a solution.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the case and arrange a replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: urbanvault@gmail.com

We aim to respond to all inquiries within 24–48 business hours.